If you are not happy with any item for any reason; you can return it within 7 days of receipt. The item to be returned must be in new condition (not used), with original packaging, instructions and warranty material.
Call 1-877-736-8328 to arrange a return please call between 8am-8pm eastern times Mon. – Fri... We will fax or email you a return request form for you to sign and return. You will also receive an RA number which must be written in black marker on the outside of the box used to ship the unused product... A 20% restocking fee plus freight incoming and outgoing apply to all returns.
Your refund will be processed after the item has been inspected, once the item passes inspection you can expect a refund less outgoing freight and restocking fees to appear on your original credit card in approximately three to five business days.
A $50 cancellation fee applies to all cancellations if your scooter has not left the warehouse.